Technical Support Packages
Regardless of the plan you choose, our commitment stays the same: we’re here to help, every step of the way.
Support That Scales With Your Needs
Every customer receives our Standard Support Package with the purchase of our A-PNT solutions—SecureSync,VersaSync &VersaPNT— because reliability, responsiveness, and peace of mind should never be compromised. We're here to help minimize downtime and keep your systems running smoothly.
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When your request demands even faster turnaround or additional support, we offer two other support tiers—Premium and Enhanced Support—designed to deliver quicker response times, priority repair service, and on-site support.
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Take a look at our support packages and discover the best fit for you!
Rapid Response, Zero Disruption
Each product undergoes a rigorous multi-point quality check to ensure it arrives ready for immediate user-right out of the box. However, we know even the most resilient systems can face disruption, or you may simply prefer a more hands-on experience to get started faster. That's why we offer additional support packages such as Premium and Enhanced Support, that give you access to faster response times, quick-turn-on-site support and troubleshooting visits. Choose the level of support that fits your needs and we'll be there to deliver!
Downtime Eliminated
We move quickly to keep your team focused and your operation uninterrupted. If a repair is needed, we'll provide a loaner unit upon request so you can stay productive while we handle the fix.
Priority Service
Our team is committed to providing prompt callbacks and rapid on-site support when needed. We value every request and ensure you receive the attention and service you deserve without delay.
On-site Support
Whether you need installation, integration, training, or quick-turn service visit, our team is prepared to be there, to keep your systems running smoothly and your team focused.
We've Got Your Back at Every Tier
Standard
Our Standard Support package ensure assistance when you need it most. It includes technical assistance during business hours, troubleshooting and guidance to keep your systems running smoothly.
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Technical assistance from 9 AM - 5 PM EST, Monday - Friday , excluding holidays
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Guidance & troubleshooting from:
Level 1 Customer Support Engineers
Level 2 Application Engineers
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Logged, stored, and categorized issues for efficient resolutions
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First-in First-out service
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Contacted within next business day
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100% U.S. staff members
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Loaner unit available upon request
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Priority repair service
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Quick-turn on-site support
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Guaranteed callback within 2 business hours
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Yearly onsite visit (continental U.S.)
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Onsite installation, integration, and training ( continental U.S.) after delivery
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Expedited advanced replacement
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Guaranteed repair timeline
Premium
Premium Support offers faster response times, priority repair service, quick-turn on-site support, plus access to a yearly on-site visit for proactive system checks. Ideal for teams that need more flexibility and quicker resolution.
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Technical assistance from 9 AM - 5 PM EST, Monday - Friday , excluding holidays
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Guidance & troubleshooting from:
Level 1 Customer Support Engineers
Level 2 Application Engineers
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Logged, stored, and categorized issues for efficient resolutions
​
First-in First-out service
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Contacted within next business day
​
100% U.S. staff members
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Loaner unit available upon request
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Priority repair service
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Quick-turn on-site support
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Guaranteed callback within 2 business hours
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Yearly onsite visit (continental U.S.)
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Onsite installation, integration, and training ( continental U.S.) after delivery
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Expedited advanced replacement
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Guaranteed repair timeline
Enhanced
Enhanced Support delivers our highest level of service. Including all in Premium support, plus on-site installation, integration, and training, expedited replacement, and guaranteed repair timeline. Perfect for mission critical operations that demand hands-on, proactive support.
Technical assistance from 9 AM - 5 PM EST, Monday - Friday , excluding holidays
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Guidance & troubleshooting from:
Level 1 Customer Support Engineers
Level 2 Application Engineers
​
Logged, stored, and categorized issues for efficient resolutions
​
First-in First-out service
​
Contacted within next business day
​
100% U.S. staff members
​
Loaner unit available upon request
​
Priority repair service
​
Quick-turn on-site support
​
Guaranteed callback within 2 business hours
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Yearly onsite visit (continental U.S.)
​
Onsite installation, integration, and training ( continental U.S.) after delivery
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Expedited advanced replacement
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Guaranteed repair timeline
Please note, these Technical Support Packages do not cover ancillary parts like antennas, cables, surge arresters, etc.
A-PNT Support Packages: What's Covered
SecureSync Products
SecureSync® M-Code
SecureSync® M-Code is an advanced mission timing and synchronization solution that offers exceptional reliability, security and flexibility to support Resilient Positioning, Navigation and Timing (PNT). It combines Safran's precision time and frequency technology with an ultra-secure M-code GPS receiver.
Versa Products
VersaSync
VersaSync is a high-performance GPS master clock and network time server that delivers accurate, software-configurable time and frequency signals in harsh environments, including GPS-denied areas. Now with M-Code, VersaSync easily integrates into your systems architecture.
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Standard and M-code enabled version of VersaSync are covered.
VersaPNT
VersaPNT is the first all-in-one Resilient Positioning, Navigation and Timing (PNT) solution that harnesses the power of our FlexFusion™ engine with M-Code to deliver accurate, software-configurable position, navigation, altitude, time, and frequency signals under any circumstances.
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Standard and M-code enabled version of VersaPNT are covered.