Question 1

Limited Warranty

Accepted Answer

Safran Federal Systems warrants each new standard product to be free from defects in material, and workmanship for the duration of the warranty period after shipment in most countries where these products are sold, EXCEPT AS NOTED BELOW (the “Warranty Exceptions”, “Warranty Exclusions” and "Country Variances").
 
Five Year Limited Warranty
SecureSync Products*
Three Year Limited Warranty
GSG-5/6 Family of GNSS Simulators
Two Year Limited Warranty
VersaSync Rugged Time Server
Rubidium Oscillators
One Year Limited Warranty
GSG-8 Advanced GNSS/GPS Simulator
BroadSim, BroadSense, ThreatBlocker, PANACEA, Valiant 153M
GPS antenna system components, cables, other accessories
INS and IMU Products
Bus-level Timing Boards (TSync-VPX, TSync-PCIe)
90 Day Warranty
Other Software Products

Question 2

Warranty Exceptions

Accepted Answer

This warranty shall not apply if the product is used contrary to the instructions in its manual or is otherwise subjected to misuse, abnormal operations, accident, lightning or transient surge, or repairs or modifications not performed by Safran authorized personnel.
 
Any Rubidium oscillator's warranty is two-years even when integrated into products (*) with a greater warranty period.

Question 3

Warranty Exclusions

Accepted Answer

Batteries, fuses, or other material contained in a product normally consumed in operation, shipping and handling, labor & service fees
 
EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE, SAFRAN DISCLAIMS ALL WARRANTIES OF ANY KIND WITH REGARD TO SAFRAN PRODUCTS OR OTHER MATERIALS PROVIDED BY SAFRAN, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
 
Safran shall have no liability or responsibility to the original customer or any other party with respect to any liability, loss, or damage caused directly or indirectly by an Safran product, material, or software sold or provided by Safran, replacement parts or units, or services provided, including but not limited to any interruption of service, excess charges resulting from malfunctions of hardware or software, loss of business or anticipatory profits resulting from the use or operation of the Safran product or software, whatsoever or howsoever caused. In no event shall Safran be liable for any direct, indirect, special or consequential damages whether the claims are grounded in contract, tort (including negligence), or strict liability.
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Question 4

Extended Warranty Coverage

Accepted Answer

Extended warranties can be purchased for additional periods beyond the standard warranty. Contact Safran no later than the last year of the standard warranty for extended coverage.

Question 5

Warranty Claims

Accepted Answer

Safran's obligation under this warranty is limited to the cost of in-factory repair or replacement, at Safran's option, of the defective product or the product’s defective component. Safran's Warranty does not cover any costs for installation, reinstallation, removal or shipping and handling costs of any warranted product. If in Safran's sole judgment, the defect is not covered by the Safran Limited Warranty, unless notified to the contrary in advance by customer, Safran will make the repairs or replace components and charge its then current price, which the customer agrees to pay.
 
In all cases, the customer is responsible for all shipping and handling expenses in returning product to Safran for repair or evaluation. Safran will pay for standard return shipment via common carrier. Expediting or special delivery fees will be the responsibility of the customer.

Question 6

Warranty Procedure

Accepted Answer

Safran highly recommends that prior to returning equipment for service work, our technical support department be contacted to provide trouble shooting assistance while the equipment is still installed. If equipment is returned without first contacting the support department and “no problems are found” during the repair work, an evaluation fee may be charged.
 
Safran shall not have any warranty obligations if the procedure for warranty claims is not followed. Customer must notify Safran of a claim, with complete information regarding the claimed defect. A Return Authorization (RMA) Number issued by Safran is required for all returns. Returned products must be returned with a description of the claimed defect, the RMA number, and the name and contact information of the individual to be contacted if additional information is required by Safran. Products being returned on an RMA must be properly packaged with transportation charges prepaid.

Warranty Information